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  • Concierge

Bernadette Harris

Meet Bernadette Harris

Chief Concierge

My staff and I are thrilled to provide personalized and genuine concierge services to our guests. I joined the InterContinental Hotel in May 2014 after 17 years of experience in the airline industry as a national flight attendant. That training taught me the importance of enhancing the experience of all my guests. I strive to treat every hotel guest as I would a guest in my home.
To stay up to date on all the exciting attractions, festivals and events that make Cleveland so special, I stay very active in the Travelbackers program through Destination Cleveland. I am a great fan of the arts, and Cleveland has wonderful arts, culture and entertainment district just minutes from the hotel.
The Concierge team and I are committed to meeting all of your requests, and making your stay both enjoyable and memorable. We look forward to welcoming you soon!
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